FAQ

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We strive to give you the best products

J’ov Plus is an e-Boutique store that provides the best and most effective skincare and cosmetic products in the world in one place where people around the globe enjoy and benefit from. 

Organic Cream

Last all day and gives you smooth gentle skin itself.

Natural Extracts

Natural colors, functional and nutritional substances.

Quality Assurance

Each product are certified by our quality control.

Best collection

we have some of the best skincare and cosmetic products

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Common Questions

  • The product must be in the same condition it was delivered and must retain their original packaging and labeling.
  • The shipment must be made using the same box that has been received to protect the product. In the event that can not be done with the box with which it was delivered, the CUSTOMER must return it in a protective case in order that the product reaches the warehouse of JOV Plus with the maximum guarantees possible.
  • A copy of the delivery note inside the package, which also returned products be marked and the reason for the return must be included.
  • In order to facilitate CUSTOMERS the return process and to make proper monitoring of it, JOV Collections sets as the only return procedure the one established by JOV Plus . If the reason for the return is attributable to JOV Plus (the product is defective, is not what you had requested, etc.), the amount of the refund will be refunded. If the reason is another (products are served correctly but are not to your liking), the cost of the return costs are borne by the customer.
  • For more details please check our refund policy page

In case of shipment cancellation, please contact us at [email protected]

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