The product must be in the same condition it was delivered and must retain their original packaging and labeling.
The shipment must be made using the same box that has been received to protect the product. In the event that can not be done with the box with which it was delivered, the CUSTOMER must return it in a protective case in order that the product reaches the warehouse of JOV Plus with the maximum guarantees possible.
A copy of the delivery note inside the package, which also returned products be marked and the reason for the return must be included.
In order to facilitate CUSTOMERS the return process and to make proper monitoring of it, JOV Collections sets as the only return procedure the one established by JOV Plus . If the reason for the return is attributable to JOV Plus (the product is defective, is not what you had requested, etc.), the amount of the refund will be refunded. If the reason is another (products are served correctly but are not to your liking), the cost of the return costs are borne by the customer.
For more details please check our refund policy page